ACM (USA) Frequently Asked Questions

• A PC or Mac with windows 98, OS, Linux or better
• Internet Explorer 4, Netscape 4, Firefox or better
• A 56k modem connection or better
• A Pentium 2 400-mhz processor or equivalent
• 128 MB of RAM
• A minimum screen resolution of 800 x 600 optimal (1024 x 768 is optimal)

In order to gain access to your ACM USA practice trading account, simply log onto our web site and enter the required information. Select from one of our four interfaces to begin your demo trial.

Instantaneously. After entering the required data, the web site will verify that your desired user name is available. Once verified, your user name and password will be displayed on your screen immediately.

A demo account is active for 30 days following registration. Should you wish to practice more, you can sign up for another demo account for 30 days. ACM USA asks that you please use the same e-mail address when creating additional demo accounts, as it helps us keep track of our clients.

For information about trading the forex market, please see ACM USA's educational resources.

Please see our troubleshooting section for guidance. If you need additional assistance, please call (212) 758-7204. ACM USA employs IT specialists to help potential and existing customers resolve technical problems.

ACM USA's software can be fully integrated with Apple computers as long as the Internet browser Safari is not used. Firefox is the preferred solution. In some cases, clients find it easier to buy a Mac two-button mouse as well.

The demo account provided by ACM USA is the same as the live account in terms of content. The only difference is that the demo account still functions on weekends (allowing clients to test the platform when most people tend to have free time). The numbers seen on the weekend demos arise from an algorithm that simulates market movements from the closing prices on the previous Friday.

ACM USA offers three different types of accounts. The minimum deposit for a mini account is $500 or equivalent, for a standard account $5,000 or equivalent, and for an institutional account $50,000 or equivalent.

There are two ways to open a live account with ACM USA. You may sign up account or by contacting the ACM USA office at (212) 758-7200. Additionally, after creating a demo account, an ACM USA representative (who will serve as your main point of contact) will call you and provide information about opening and funding a live account.

The forms can be downloaded from our web site. Alternatively, your account representative at ACM USA can provide you with all necessary documents and instructions.

To open a live trading account with ACM USA, U.S. residents need only fill out an application and fax/email that application to ACM USA with a valid government-issued photo ID and a recent utility bill. For more information on opening an account, please click here. You may email for fax this information to backoffice@acmusa.com or (212) 758 7201. For non-US residents, ACM USA requires all of the above information; however your photo ID must be your nation's passport.

There are several ways to fund your trading account: via wire transfer from a personal or corporate bank account; via certified checks sent through carrier mail; (although these transactions take longer to process); ACH online checks are acceptable and credit cards through the Internet.

Standard account holders can trade minimum transaction sizes of 100,000 of the base currency in minimum denominations of 100,000 both online and via our telephone dealing desk. For mini accounts, the minimum deals available are mini lots of 10,000.

ACM USA offers spot trading on currency pairs. No options or future contracts are traded at this time.

No. Our chief market analyst and customer support representatives provide data, updates and newsletters for our clients. However, ACM USA does not participate in the forex market and we do not advise clients about specific positions or when/where to enter the market.

ACM USA offers leverage up to 100:1 for standard accounts and Institutional accounts. 100:1 for Mini Accounts.

For standard and institutional accounts, ACM USA requires 1% margin. For mini accounts, ACM USA requires 1% margin. Margin requirements for substantially large institutional clients may vary. ACM USA will not change margin requirements over night or on open weekend positions. Please contact ACM USA at (212) 758-7200 or at sales@acmusa.com for details.

Open profit & loss is automatically calculated for all ACM USA clients; it can be viewed under “account summary” on any of our trading platforms. Once positions are closed, the balance in a client's account will be automatically credited or debited depending on the trade.

Yes. During market hours, ACM USA has a team of traders on call to assist clients with all trading activities. Please contact our Execution desk by calling (877) XD BULLISH (877-932-8554) or (917) 386-6885. For faster execution via phone trading, we ask that you have your account number on hand and know the currency pair you wish to trade before calling.

Yes please refer to ACM USA's Managed Accounts.

Call ACM USA immediately at (877) TS BULLISH, {872-8554}. If there is a technical problem, our IT team (techsupport@acmusa.com) will help you correct the problem. If you are currently engaged in active trading, our trading desk (877) XD BULLISH (877-932-8554) or (917) 386-6885 can manually open or close your positions (or enter/cancel orders) via phone trading.

ACM USA's Execution Desk is open 24 hours a day, six days a week. If forex trading is taking place somewhere in the world, we are available for quality assurance and trading support.

ACM USA can offer one-click execution because our feeds come directly from one of our liquidity providers. In contrast, the quotes seen on a Reuters/Bloomberg screen are global averages of the world's largest liquidity providers and do not necessarily reflect the price offered by any single one. The same is true for ACM USA's charts: We outsource our charts to an independent company (to avoid price manipulation), so the data on the charts reflects global averages.

No. Account categories will not be changed because of profits or losses. Therefore, a standard account holder cannot graduate to an institutional account because he or she has generated profits that take him through the $50,000 mark. Similarly, an institutional account holder will not be switched to a standard account if his or her equity falls below $50,000 because of losses incurred. Should a client wish to change their account type, they may contact an ACM USA customer support representative for details.

No. ACM USA has no system that allows us to do this. All rates are available real time on our web site and on our trading platform. For clients concerned about staying updated on market movements, we also offer account management and trading via a cellular phone.

There is no interest paid or received on ACM USA's trading accounts. ACM USA applies a cost of carry on behalf of the market or the customer on open positions held overnight. This overnight cost of carry is presented as a simple flat fee charged to a customer's account. A list of these fees can be found here.

Islamic accounts are trading accounts that observe the religious practices of ACM USA's Muslim clients. Simply put, these accounts offer a flat fee for the cost of carry and are in accordance with Sharia law. A Muslim client, if desired, will not pay interest on overnight positions but also will not receive payments from those positions.

Absolutely. ACM USA is regulated by the National Futures Association (NFA) and is committed to Internet security and client confidentiality. ACM USA maintains backup servers, firewalls and a highly skilled team of IT specialists to ensure today's safest online trading environment.

To withdraw funds from your ACM USA trading account, simply download our withdrawal form and email it to backoffice@acmusa.com or fax it to((212) 758 7201). There are three ways to receive your money. First, if you request a wire transfer, the money will usually be available within two-three business days and you will incur a banking fee. Second, we can send you a certified check via carrier mail; this will incur no banking fees. Finally, if you funded your account with a credit card, you can have your card credited for any withdrawals.

No. ACM USA does not provide its clients with tax forms. However, if you wish to keep printed financial statements, you can generate these documents on ACM USA's live trading platforms.